CANADA TRAVEL AUTHORIZATION SERVICE
FREQUENTLY ASKED QUESTIONS

What is eTA?

An electronic Travel Authority (eTA) is a new entry requirement for visa-exempt foreign nationals travelling to Canada by air that is electronically linked to your passport. The authorization is valid for five years or until the traveller’s passport expires, whichever comes first.

A valid eTA and travel document (passport) will facilitate your entry to Canada. When you arrive at the border, a border services officer will ask to see your passport or travel documents and ask you a few questions.The officer will then decide if you can enter Canada.

To make an application for an eTA through this website you need your valid passport, email address and a credit card.

How long can I stay In Canada?

Most visitors are allowed a maximum six-month stay. A border services officer at the port of entry will determine how long exactly you can stay in Canada at your arrival and indicate in your passport the date by which you must leave Canada.

If you want to stay longer than your authorized stay, you should apply for an extension at least 30 days before the authorized end of your stay.

How do I apply for an eTA online?

You can apply for an eTA by clicking on this link: APPLY HERE

It is important that the details provided for your eTA application are the same as they appear in your passport.

If you do not hold a passport from any of the eligible countries, you cannot apply for an eTA online. You might be eligible to apply for other types of visas directly with a Canadian Visa office.

What countries are eligible to apply for an eTA online?

British overseas territory citizen who derives that citizenship through birth, descent, naturalization or registration in one of the British overseas territories of:

What type of information do I need to complete an online eTA application?

In order to complete an online eTA application you need to provide biographic information, such as your name, date and place of birth, gender, marital status, address, nationality and passport number. You will also need to answer a few simple background questions to determine if you can come to Canada. For example, you will be asked about your current job and how much money you have available for your visit to Canada, and if you have any medical issues.

Do age restrictions apply?

No age restriction apply. Eligible passport holders of all ages must apply for an eTA.

Can I include my children in the same online eTA application?

No. Each person must submit a separate eTA application. If your child or children appear on your passport, a separate eTA application must be submitted for each child.

How long will my eTA take to process?

Visas are typically processed and approved with confirmations issued within 24 hours. Depending on the time your passport information and application are submitted, it can take up to 72 hours.

What shall I do in case my application for an eTA is not approved right away?

While most eTAs will be issued in less than 24 hours, some may take longer to process. In a small number of cases, more information may be needed before the application is approved. We will contact you via email and advise you of the next steps. This may include a request for:

What can I do if I make a mistake in my application?

It is important that you enter and check very carefully your personal details.

If you find out that you have made a mistake, please contact us at info@visaetacanada.org as soon as possible.

Note: If your eTA details do not match your passport details you might experience delays when boarding your aircraft or be refused the entry into Canada.

What happens when applications are not approved?

If your application is not approved you should contact your nearest Canadian visa office.

I did not receive any email confirmation

Check your "Spam", "Bulk Mail" or "Junk email" folder . If you find our email there, select the confirmation message and click "This is Not Spam". This will help your future messages (for example eTA documents) to get through.